Complete Vehicles
Electric bikes, electric scooters, and other complete mobility products
- Free shipping
- $300 or more
- Standard shipping
- Under $300 — $70
- Dispatch
- Within 2 business days
- Transit
- 1–8 business days
Shipping & Delivery
Shipping & Delivery
Clear shipping rates, realistic timelines, and tracking for every order.
Ships within 2 business days
Tracking on every order
Availability confirmed at checkout
Shipping rates and timelines
Rates are determined by the type of order and the amount actually paid.
| Shipping detail | Complete VehiclesElectric bikes, electric scooters, and other complete mobility products | Parts & AccessoriesParts, replacement components, and related accessories |
|---|---|---|
| Free shipping | $300 or more — Free shipping | $80 or more — Free shipping |
| Standard shipping | Under $300 — $70 shipping | Under $80 — $30 shipping |
| Dispatch | Within 2 business days | Within 2 business days |
| Transit | 1–8 business days | 7–15 business days |
Parts & Accessories
Parts, replacement components, and related accessories
- Free shipping
- $80 or more
- Standard shipping
- Under $80 — $30
- Dispatch
- Within 2 business days
- Transit
- 7–15 business days
Shipping eligibility is based on the amount actually paid. If an order includes both a complete vehicle and accessories, the complete vehicle shipping rules apply.
How delivery works
Processing and carrier transit are shown separately so you can plan more clearly.
Order confirmed
We receive your order and payment.
Prepared for dispatch
Orders normally leave our warehouse within 2 business days.
Tracking sent
A tracking number is emailed after the carrier receives the shipment.
Delivery
Follow the carrier updates until your order arrives.
Remote-area delivery
Some remote locations may be unavailable or may require an additional shipping charge. Contact us before ordering if you are unsure about your address.
Contact customer supportTracking and signatures
Every order includes tracking. Signature service is not included by default for large products, and carrier procedures may vary.
Frequently asked questions
How are shipping charges calculated?
Complete vehicle orders receive free shipping when the amount actually paid is $300 or more; orders under $300 have a $70 shipping charge. Parts and accessories receive free shipping at $80 or more; orders under $80 have a $30 shipping charge.
What counts as a complete vehicle?
Complete vehicles include electric bikes, electric scooters, and other complete mobility products. If an order contains both a complete vehicle and accessories, the complete vehicle shipping rules apply.
When does the delivery estimate begin?
The transit estimate begins after the order has been dispatched and accepted by the carrier. Orders normally leave our warehouse within 2 business days.
Will I receive a tracking number?
Yes. Every order includes tracking, which is emailed after the carrier receives the shipment.
Can MOOJAY deliver to a remote address?
Some remote locations may be unavailable or may require an additional shipping charge. Contact customer support before ordering if you are unsure about your address.
Is a delivery signature included?
Signature service is not included by default for large products. Carrier procedures may vary by shipment and destination.
Need help with delivery?
Send us your address and order details, and our support team will help you confirm the next step.